Track Service Requests from Opening to Completion
A service request can leave equipment details, customer notes, the assigned technician and repair history in different places. I can bring your Excel and Google Sheets work-order lists into a custom app where the team follows the same service record from opening to completion.
Keep the fault history with the equipment
A new request records the equipment identifier, reported issue and contact details. The technician adds findings and chooses stages such as waiting for a part, awaiting customer approval or complete. If the equipment returns, earlier work orders can be found. The initial complaint stays separate from the repair outcome, with parts and files linked to the relevant service record.
Start with the technician’s working screen
Request entry, technician assignment and repair notes provide a narrow first version to try quickly. We follow a real case through a parts delay and completion. Mobile photos or field use inform the screen design from the start. Offline use requires separate planning for synchronising later changes; opening an app in a browser does not by itself provide offline operation.
Frequently Asked Questions
Can several devices belong to one customer?
Yes. Customer and equipment records remain separate, with each work order linked to the correct device using a serial number or your internal code.
Can a completed service be reopened?
An authorised step can reopen it, or a new request can link to the earlier job. We distinguish a recurring fault from a correction to the original record.
Discuss your workflow
Describe your workflow on the contact page. Explore other examples of custom web apps for your team.
Related services
How do I work?
Work-hour packages
Tell me about your website and what you need on WhatsApp or by phone; we agree on a work block of somewhere between 5 and 40 hours and I start doing what is needed. What you get is not a calendar window — it is net working hours spent directly on your business. I can use 40 hours working three days straight, or deliberately spread it out and finish it over a year — whatever the work calls for. I do not spend my time estimating how long something will take, I spend it doing the work; every hour I spend has a lasting result on your site. We keep going for as long as you find it useful.
Why not monthly?
Is 40 hours a week?
On a fixed monthly fee both sides are watching the wrong thing: you watch a fixed cost, the other side watches how many more contracts like this they can line up. Working by the hour puts us both in front of the same thing — the real value of the work that got done. I know not having an upfront answer to "how much will this cost in total?" is the natural cost of this model. But instead of paying a fixed fee for months to a setup that is not producing results, you only pay for the qualified time spent on your work — and you see exactly where that time went, start to finish. That is why my clients keep coming back.